A waitress (female) or waiter (male) in the hospitality industry is a service professional responsible for taking orders, serving food and drinks, and ensuring customers have a positive dining experience in restaurants, bars, hotels, and cafes.::
a. Introduction to the Restaurant b. Tour of the Facility c. Meet the Team d. Policies and Procedures
a. Verbal Communication b. Non-Verbal Communication c. Team Communication
a. Greeting Guests b. Taking Orders c. Dealing with Complaints d. Communication: e. Opening Procedures f. Closing Procedures
a. Understanding Diversity b. Inclusive Service
a. Shadowing b. Role-Playing and Scenarios c. Handling Difficult Situations d. Workshops e. Regular Feedback
a. Continued Education b. Career Growth
a. Promoting Specials b. Upselling Techniques c. Customer Loyalty Programs d. Feedback Collection e. Feedback Collection
a. Roles & Responsibilities b. Operational Procedures c. Customer Service d. Handling Payments e. Table Setting f. Serving Techniques g. Wine Service h. Clearing Tables i. Maintaining Cleanliness j. POS System Training
a. Menu Items b. Daily Specials c. Pairing Suggestions
a. Food Safety and Hygiene b. Emergency Procedures