A Restaurant Manager is responsible for overseeing the daily operations of a restaurant, ensuring smooth service, financial success, and customer satisfaction. They manage staff, maintain quality standards, and ensure compliance with health and safety regulations.::
? Overview of restaurant operations ? Roles and responsibilities of a restaurant manager ? Importance of leadership and management in the restaurant industry
? Understanding the daily operations ? Front of house (FOH) vs. Back of house (BOH) operations ? Managing reservations and guest services ? Ensuring cleanliness and safety standards ? Coordination between kitchen and service staff
? Principles of outstanding customer service ? Handling customer complaints and feedback ? Creating a welcoming atmosphere ? Techniques for upselling and enhancing the guest experience
? Importance of accurate record-keeping ? Using inventory management software ? Techniques for tracking inventory levels ? Reducing waste and controlling costs ? Analyzing purchasing patterns and making informed decisions
? Budgeting and financial planning ? Understanding profit and loss statements ? Achieving high profitability business ? Cost control and expense management ? Waste management ? Pricing strategies and menu engineering ? Revenue management- Achieving high revenue
? Recruiting, hiring, and onboarding staff ? Training and development programs ? Performance management and appraisals ? Conflict resolution and team building ? Labor laws and employee rights
? Creating a marketing plan ? Digital marketing strategies ? Social media engagement ? Community involvement and promotions ? Analyzing marketing metrics
? Food safety regulations and best practices ? Health and safety standards ? Emergency procedures ? Legal compliance and licensing
? Developing leadership skills ? Motivating and leading a team ? Effective communication techniques ? Delegation and time management ? Building a positive workplace culture
? Utilizing point of sale (POS) systems ? Reservation and table management software ? Inventory and supply chain management tools ? Analytics and reporting tools
? Implementing eco-friendly practices ? Reducing food waste ? Energy-efficient operations ? Sourcing sustainable products
? Real-life case studies of successful restaurant management ? Role-playing and simulations ? Problem-solving and decision-making exercises
? Regular performance assessments ? Feedback mechanisms ? Professional development opportunities ? Staying updated with industry trends and innovations